Hi Ori,
Thank you so much for your thoughtful review—and for your kind words about our packaging. We really appreciate it.
We’re very sorry to hear about the condition of the Cosmos Oracle deck. At TarotArts, we only ship new, unused decks, so this is not the experience we want anyone to have. It looks like there may have been a mix-up on our end, and we sincerely apologize.
We’re already arranging a replacement for you and will be reaching out directly with the details shortly.
Thank you again for bringing this to our attention—we truly appreciate your support and the opportunity to make this right.
Warm regards,
Phillip & William
TarotArts