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Refund policy

TarotArts Refund Policy

TarotArts is committed to your satisfaction. If you wish to cancel your order, please contact us immediately. Orders may be canceled only if your items have not yet shipped. We ship daily around 11:00 AM PST and often again in the afternoon.

Returns Eligibility

You may return items for a refund if all the following conditions are met:

  • It is within 100 days from the date your package was delivered.

  • The item is unused, unopened, and in its original packaging. Items with removed shrink-wrap cannot be returned. 

  • In the rare event that you receive a deck with missing or damaged cards, please send photos to CustomerCare@TarotArts.com with a description of the issue.  TarotArts is committed to make your deck whole which may include replacing damaged cards. Any damage issues must be addressed within 15 days of delivery. 

Return Process

  1. Contact us via email at CustomerCare@TarotArts.com to request a Return Authorization. Items must have prior authorization to be eligible for a refund.

  2. Ship your authorized return to:

TarotArts
1017 Mission St. Suite A
South Pasadena, CA 91030

Please note:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable.

  • Consider using a trackable shipping method and purchasing shipping insurance for returns over $75, as we cannot guarantee receipt of returned items.

Refunds

After we receive and inspect your return, we'll notify you by email of the approval or rejection of your refund. Approved refunds will always be issued to your original payment method, including purchases made as gifts. Processing times for refunds vary by your financial institution.

Late or Missing Refunds

If your refund hasn’t appeared, please:

  • Check your bank account again.

  • Contact your credit card company or bank, as processing times can vary.

If you still have not received your refund after these steps, contact us at CustomerCare@TarotArts.com.

Exchanges

We currently do not offer exchanges.

Lost Packages

Packages are insured while in transit. Packages missing after being marked as delivered by the carrier are considered lost or stolen and will not be covered or replaced. Customers are advised to ship to a secure address.